DocuSign Fixes and Server Optimization
We are pleased to announce recent updates and fixes to enhance your experience on our platform. Here are the key improvements:
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DocuSign Witness and Signing Order:
- Issue: Some users experienced difficulties with the sequence in which orders needed to be signed, particularly involving Witnesses. Previously, a fixed signing sequence in DocuSign required withdrawing and re-sending the order if changes were needed.
- Solution: We have implemented a new approach where the signing sequence is now controlled internally within our platform. This change allows us to send signing notifications to the appropriate person following the desired sequence without needing to withdraw and resend the order. This improvement provides greater flexibility and reduces the risk of errors.
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Server issues and Order Access Fix:
- Issue: Some users were unable to access the DocuSign envelope.
- Solution: We have temporarily addressed this server issue, which restored access. We are conducting further investigations to prevent similar issues in the future and to understand the root cause more comprehensively.
These fixes are part of our continuous effort to optimize our platform and ensure a smooth user experience. If you encounter any issues or have questions, please contact our support team.
Thank you for your continued support and feedback.